Questions? we have answers

COVID-19

Yes. We’re currently offering contactless delivery as well as in-home delivery.

All new orders will default to our contactless delivery method unless otherwise requested by the customer. To opt for an in-home delivery, please reach out to use at (510)210-5002 or email us at info@lux.baby.

For all deliveries, we will be using text confirmation in place of signatures. We appreciate your cooperation during this time.

Yes. However, in an effort to protect against COVID-19, all pickups will be contactless when possible. If a pickup requires an in-home visit, please review the guidelines for in-home trips and let us know that you’ll require an in-home visit.

We request that you sanitize the item prior to our arrival.

· We request that our customers maintain a distance of at least 6 feet from Lux.Baby delivery specialist at all times.

· Please clean your space before the arrival of our team member so they have ample room to assemble or disassemble the furniture.

· Please open your windows prior to our arrival.

Yes, we require that you be home to receive your delivery. Depending on the entryway to your home, you may want to start taking your items inside as our team places them in your entryway, always while keeping a safe distance of at least 6 feet. Once our team has finished delivering your items, they will text you that your delivery is complete and you will assume responsibility for the items.

Where do you deliver?

Currently we are only servicing California. We are excited to be extending our logistics network into the rest of the west coast and beyond in the coming months. Enter you email address to receive updates on our expansion.

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Why is the price per month cheaper in the cart than on the product page?

We charge 25% of the entire order upfront. The remaining amount is then split up over the rental period. The product page lists the amount paid each month if you were to pay the same amount every month. The cart takes into account the upfront payment. This means that, often times, the effective monthly payment in the cart will be cheaper than the advertised payment on the product page. 

How thoroughly are the products cleaned between rentals?

We perform a meticulous cleaning on every return. We wash all linens and disinfect all surfaces with a powerful natural cleaner. Every product is then checked against a product specific checklist to ensure all components have been individually cleaned, returned and functioning.

What does the delivery fee cover?

It covers the drop off, set up at the start and pick up at the end of the rental period. One of our company’s specialists will hand deliver the products and ensure you feel comfortable and prepared to use them.

Maybe, we approve these on a case by case basis so please reach out to us and we will see what we can do!

After you schedule an order, one of your company’s specialists will reach out to you within a week of your delivery date in order to finalize a 2 hour delivery window.

If an item is lost or damaged it ends our ability to help future parents with that product. Because of this, you will be charged the full retail price of the item to cover the replacement.

While we can not guarantee same day orders, we try our best to facilitate them as often as we can. For same day rental, please call us directly at (510)210-5002.

We do not offer early termination at this time. 

Absolutely, feel free to reach out to us at any time during your rental. We can check on the availability of the extension and ensure there is an open window.

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Lux.Baby has added contactless delivery to help protect against COVID-19. Learn more
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